On Vacation Amazon

The place was a nice get away vacation for us and we enjoyed our trip! It has an additional desk called Selvatours with optional tours that are mostly worthwhile. Unfortunately, however, we had a little bit of difficulty getting a hold of them during Semana Santa (when our reservation was booked) to find out how to schedule everything and get there by boat (we had to show up and figure everything out ourselves manually), so I think the service piece can be improved upon. Also, the trip.com website needs to get in touch with them to get the phone number(s) correct because the current one does not work. Overall we still enjoyed it.

We stayed at On Vacation Amazon near Leticia from 31 October to 3 November 2025. Unfortunately, our experience fell significantly short of expectations, and I would not recommend this property nor the affiliated SelvaTours operator to other travellers. 🏨 Hotel — On Vacation Amazon What initially appeared to be a jungle escape quickly became an uncomfortable and frustrating stay. Key issues encountered: • Misleading package & food situation Our booking ($341.87 AUD, double standard room, incl. breakfast and transfers) did not make it clear that you must purchase a full-meal package or pay inflated restaurant prices once onsite. The hotel is isolated — approximately one hour from Leticia’s port — with no alternative dining options. Once you arrive, you are effectively captive. • Aggressive upselling & membership pitch Upon arrival, guests are subjected to an hour-long sales session for a USD $5,300 hotel “membership”. It set an uncomfortable tone and felt highly inappropriate for a hospitality environment. • Poor room infrastructure & comfort • Air-conditioning only available 8pm–5:30am and only upon request, often with a 20-30 minute wait • Bats in the room, including one flapping around while we tried to rest and others trapped in the walls • Rooms constructed of thin timber planks with no sound insulation — early-rising guests and loud TVs/music from 4am made rest impossible • Room odour likely from humidity and wildlife presence • Cleanliness passable but certainly not to standard for the price or setting • No phone in room, and no reception signal, meaning long walks to reception for any assistance • Service & communication Some staff were polite and did assist when asked (e.g., removing a bat), but English-speaking staff were not easy to identify, making it challenging for international visitors. • Feeling of commercial focus over guest care The overwhelming impression was that the hotel prioritises profit-maximisation over guest experience, supported by frequent upsell attempts and minimal service delivery. Many other guests expressed similar frustration during our stay. In summary: While nature immersion is expected in the Amazon, there is a clear difference between rustic eco-lodging and a poorly maintained facility. This hotel leans toward the latter. We could not wait to leave and would not return nor recommend to family or friends. 🚤 Tours — SelvaTours SelvaTours appears to operate exclusively with the hotel, creating a monopoly-style arrangement for guests. The lack of competition appears to have fostered complacency and a transactional rather than experiential approach. Key issues: • Disorganisation & delays Told to be ready at 7:15am only to depart at 8:30am. This was consistent, resulting in wasted time. • Safety concerns Boats appeared over capacity and life jackets were not consistently available for all passengers — unacceptable in river conditions like the Amazon. • Language accessibility No English briefing

Nice Place to disconnect, beautiful view of the Amazon river, Nature sounds all day around. Keep in mind that there is jot Cellphone reception due to the Hotel location. you can pay for WiFi approximately $3 to 4 dollars for 6 hours only and you can only use Whatsapp for messaging and audio calls (not video calls).